Shipping and returns

Payment

We accept all major cards or PayPal. 2Checkout or Paypal processor keeps your payment information secure. After adding item to your cart, just follow the steps, it is simple, fast and secure. Please contact us with any questions.

 

Shipping

You will enter your delivery address during the checkout. Delivery from Europe anywhere usually takes 2-5 business days. Orders are delivered with our longtime shipping partner DHL. 


Shipping times:
US, Canada, Australia // shipping time 2-5 working days 
Europe // shipping time 2-3 working days, possible personal pickup

We have experience with "over-sized" package (over 10 feet long) shipping overseas to EU, US, Canada, Australia.

Each map/package is fully insured and you will receive a tracking number, so you can see exactly when it’s scheduled to arrive.

Buyers are liable for all duties, taxes, levies or fees incurred at point of entry to the buyer's country. We are not responsible for delays due to customs.

Each of our maps is carefully packed in a rigid plastic tube, no matter the size; we care about your purchased map.

 

Returns and exchanges

We accept returns, exchanges, and cancellations

Contact us within: 21 days of delivery

Ship items back within: 25 days of delivery

Request a cancellation within: 3 hours of purchase

Questions about your order?

Please contact us if you have any problems with your order, email info@zmaps.eu

Since 2011 we have sold more than 500 custom wall maps all over the world, and we haven’t received a single complaint! Check our Etsy shop to read our top notch reviews.

We want you to be happy with your purchase - upon really reasonable, serious or irresolvable quality issue we will exchange or refund up to 25 days after you have received your map. It is the buyer's responsibility for returning items in their original condition as well as return shipping costs.


All artwork, images and content © 2019 Zmaps. All rights reserved.